Frequently Asked Questions
Here are some of our most asked questions. If your issue is not addressed on this page, please contact our customer service team by emailing firstname.lastname@example.org, calling 1-800-767-3173, or chatting in using the chat bubble on the lower left portion of this page. We are happy to help!
What Methods Of Payment Are Accepted?
We accept Visa, Mastercard, American Express, Discover and PayPal. Debit cards backed by a credit company listed above are also accepted.
Why Isn’t My Coupon Code Working?
Verify that the coupon code is entered exactly as shown without spaces. Additionally, verify the date you are using the code falls within the applicable date range and that you have not already used the code. If these have been confirmed and the problem persists, please reach out to our customer service team at 1-800-767-3173.
Can I Cancel or Change My Order?
We try to process and ship orders as quickly as possible. Once an order has been placed, we are unable to make any modifications that change the cost of an order. If you would like to make a change (like switching a color), please contact us via phone at 1-800-767-3172 or email email@example.com as soon as possible. Once an order has been shipped, we are unable to cancel or modify an order.
When Will My Order Ship?
We ship from Northern CA Monday through Friday. Depending on the shipping method selected, processing times will vary. Orders placed with ground shipping usually ship within 48 hours, but sometimes take longer during peak periods. Orders placed with expedited shipping are usually processed within 24 hours. Please allow for this time in addition to your estimated shipping time. Orders are processed and shipped during our regular business hours and do not include nights, weekends or holidays. For more information visit our shipping page https://www.kleankanteen.com/pages/shipping.
How Do I Return or Exchange An Item?
If you purchased a product from Kleankanteen.com within 30 days and wish to return or exchange it, please see our Return and Exchanges page to review our policy and initiate this process. In order to be eligible for return, products must be in an unused condition with their original packaging intact.
I Received an Incorrect or Damaged Item With My Order, What Do I Do?
If you received an order from kleankanteen.com and it contained a damaged or incorrect item please reach out to our Customer Service team as soon as possible via our online inquiry form, or phone 1-800-767-3173. If you ordered from one of our retailers, please contact that specific retailer directly.
How Do I Find Out About Special Deals, Discounts And Promotions?
How Do I Order Customized Product?
We’ve collaborated with thousands of brands and organizations over the years to produce custom artwork bottles. To see our co-brand capabilities, requirements and to start the co-brand process, please see our Co-Brand page. We look forward to partnering with you!
How Do I Change My Password?
If you're signed into your account click here to go to your My Account. Once on your profile page, you can select “reset password” to change your current password.
Click “Forgot your password?” on the account sign in page and a password reset link will be sent to the email associated with your account. If this email does not arrive, we may have a different email on file or an account has not yet been set up. Please be sure to check your spam/junk folders as well. Contact our Customer Service team via our online inquiry form or phone 1-800-767-3173 if you need further assistance.
What Is Your Warranty Policy?
We are proud of the materials and workmanship that goes into each Klean Kanteen and back our products with a Strong-as-Steel™ Guarantee which covers manufacturing defects. Please visit our Warranty page and file a claim if you are experiencing an issue with one of our products.
What Is Klean Coat?
Our Klean Coat® finish is a clean powder coat that is 4X more durable than our previous paint finish. We used GreenScreen® to score ingredients by their level of safety and ingredients that did not meet our standards for contact with people and the environment were eliminated.
To learn more about Klean Coat and GreenScreen, please visit our Klean Coat page.
Do Klean Kanteens Have BPA?
No way! Klean Kanteen was created in 2004 as a safe and healthy solution to plastic water bottles and all Klean products are BPA-free. Klean is rooted in health and wellness and has been from the beginning. We use BPA-free polypropylene (pp#5) to make some of our caps, but we do offer stainless steel cap options like our Stainless-Steel Loop Cap for those that prefer a plastic-free product.
Do Klean Kanteens Have An Interior Lining?
All Klean Kanteen products are made from high quality, 18/8, food-grade stainless steel. Stainless steel is naturally free of BPA and other harmful substances. Since stainless steel is inherently safe for food and beverage contact no plastic or epoxy linings are necessary.
Where Are Klean Kanteens Made?
Klean Kanteen products are designed in Chico, California and responsibly made in China.
Is Recycled Steel Safe?
At Klean Kanteen we value the safety of our products, and we can assure you they are just as safe as they’ve always been. Our 90% post-consumer 18/8 stainless steel meets the same stringent food content regulatory requirements as the previously used steel in all of our products. We are also certified by Intertek, a third party recycled content verification entity. You can learn more about their services here https://www.intertek.com/assuris/sustainability/recycled-content/
Are Caps Interchangeable?
The mission behind all of our accessories is simple: to help Klean products perform at their best and have long, versatile lives. Our interchangeable lids easily transition from morning coffee to afternoon smoothies, water or beer on draught. Look for our “Compatible Caps” section on each product page to see which caps are compatible with your Kanteen.
Can I Put My Klean Kanteen In The Freezer?
Unfortunately, not. The force of liquids expanding as they freeze can cause your Klean Kanteen to become deformed and can also break the weld that holds the bottle together, so we strongly advise against it. Freezing any Klean Kanteen product will void the Strong as Steel™ guarantee.
Are Klean Kanteen Products Dishwasher Safe?
Yes, all Klean Kanteen products except for the bamboo cap are dishwasher safe. Visit our Care and Use page to watch videos and more information on caring for your Klean Kanteen products.
Can I Use A Klean Kanteen For Alcohol?
Yes! In fact, our 27oz/800ml Classic can hold an entire bottle of wine. Because our kanteens are constructed of 18/8 food grade stainless steel, there is no issue when drinking an alcoholic beverage from our kanteens.
Are The Food Boxes Microwave Safe?
No, the food boxes are made of stainless steel and cannot go in the microwave.
Why aren’t hot beverages recommended with any straw caps?
Our straw caps were not designed for hot beverages. The steel portion of the straw will become hot to the touch if used with a hot drink.
Do You Offer Replacement Parts?
Our Strong as Steel™ Guarantee covers gaskets, air valves and other serviceable parts of our Klean Kanteen products for life. Missing an air valve for your sippy cap? Or not sure which gasket you need for your cap or lid? To see if we offer a replacement part for your specific need, reach out to our Customer Service team via our online inquiry form, or phone 1-800-767-3173.